Thanks for reaching out on the Community for support, craigmitton. I'm here to lend a hand.
Performance issues in QuickBooks can be caused by cache-related issues. This can be resolved by performing a few basic steps. We can start by opening a private window to start a new session.
Here's how to open a private window in a different browser:
- Google Chrome: press Ctrl + Shift + N.
- Mozilla Firefox: press Ctrl + Shift + P.
- Internet Explorer: press Ctrl + Shift + P.
- Safari: press Command + Shift + N.
If we're able to renew your Bank of Scotland, then I would recommend going back to your regular browser and clear its cache. This helps your browser to function well. Another alternative is to use other compatible browsers.
Here's an article you can read on how you categorise transactions: Match and categorise bank transactions in QuickBooks Online.
If you have any other QuickBooks related concerns, please let me know by commenting below. I'm always here to help you out.
