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Recent product issues in QuickBooks Online

Here is where you will find known issues in QuickBooks and where we'll keep you updated: 


PayPal - Foreign Currency Transactions 


Foreign Currency Transactions against PayPal accounts are not converted to GBP in QuickBooks.  


What does this mean for you?

1. Exclude these transactions when you review these in QuickBooks or QuickBook Self-Employed.

2. Manually add these or via a CSV file with the correct amount.

We are working to improve this functionality - monitor this page for further updates.



PayPal Fees


The PayPal fees are not included in the bank feed.  


What does this mean for you?

We are working with PayPal to resolve this issue - monitor this page for updates

In the meantime, please manually add these transactions into QuickBooks. 



Inflated CIS returns in QuickBooks Online

We have identified that CIS returns submitted through QuickBooks Online may display an inflated value on HMRC, and have temporarily disabled the ability to submit CIS through QuickBooks Online. The CIS e-filing capability will be live again by the 25th August for your next filing period of  6 AUG-5 SEP.
For example, an Invoice with a value of £100 at 20% will have a deduction of £20, and this is how the return is shown in QuickBooks Online. When submitted to HMRC, you would see a liability of £100 on the CIS Gateway.

What does this mean for you?
If you have submitted a nil CIS return there is no action required.
If you have withheld CIS in your return, please resubmit the values through HMRC’s gateway as soon as possible.
Your QuickBooks Online company will show the correct amounts, so no adjustments will need to be made.
How to resubmit your CIS return
  1. Log into QuickBooks Online.
  2. On the left menu select Taxes.
  3. Select the sub tab CIS.
  4. Open the return submitted to HMRC in QuickBooks.
  5. Open a new window or tab in your browser.
  6. Log into HMRC.
  7. Enter the return as displayed in QuickBooks Online to HMRC.
  8. Re-submit your return.