Hi. I subscribed to the app, then realised what I wanted was the self employed account online. do you have to subscribe to both separately? My subscription to the app has not gone through for some reason either.
Let me share some information about QuickBooks Self-Employed (QBSE) subscription, BenBaker.
Once you have a QBSE account, you can access it on the web browser and to your mobile. If you're trying to download the QBSE mobile app, then it is for free and there's no need for you to subscribe both separately.
The QBSE mobile app is always in sync with your account on the web. Any task you do or information you add in the app shows up on the web, and vice versa. Also, your data is always up to date and available when working in your account.
To ensure you access the QBSE app, just download it based on the device you're using. Here's the link where the apps will be downloaded: QuickBooks for Self-employed App. Once done, log in using the same username and password you enter when accessing your QBSE account on the regular web browser.
Just in case, I'll add these articles for future reference: