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slthelpmecommunicate
Level 1

The app is empty and not syncing it doesn't show any invoices nothing....any ideas. The upgrades to QuickBooks since January have been terrible. Evtg seems hard find

 
1 REPLY 1
GebelAlainaM
QuickBooks Team

The app is empty and not syncing it doesn't show any invoices nothing....any ideas. The upgrades to QuickBooks since January have been terrible. Evtg seems hard find

I recognize the importance of accurately tracking your invoices in the QuickBooks mobile app, slthelpmecommunicate. Cached data can sometimes lead to issues like missing invoices and syncing errors. Refreshing the app data and reinstalling it can resolve these cases. Let's dive into the details.

This process will refresh your data to see the latest available information in your QuickBooks app. I'll show you how.

For iOS:
 

  1. Go to Settings, then tap General.
  2. Tap iPhone Storage, then tap the QuickBooks Online app.
  3. Select Offload App. It will free up the storage without deleting your app's documents and data.
     

For Android:
 

  1. Go to Menu ☰, then tap More Options ⋮.
  2. Tap Settings, then Refresh Data.
  3. Select YES to confirm.
     

If the issue persists, uninstall and reinstall the app. Please refer to the steps below:
 

  1. Tap and hold the app on your phone.
  2. Drag the app to the Uninstall section.
  3. Select Yes to confirm.
     

Once done, you can proceed with installing the app again. Here's an article for guidance: How to download the QuickBooks Online mobile app.

Additionally, you can check out this article for future reference in tracking the status of your invoices and payments using the QuickBooks mobile app: Manage invoices and payments with the QuickBooks mobile app.

I'm here and eager to assist with any follow-up questions you have about managing invoices in your mobile app. Please reply in this thread to stay in touch.

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