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simon52
Level 1

The auto mileage tracking no longer works on the iPhone 13 pro max. Tried switching it off and back on.. seems to work intermittently if you drive with the app open

The auto mileage tracking no longer works on the iPhone 13 pro max. Tried switching it off and back on.. seems to work intermittently if you drive with the app open
6 REPLIES 6
RCV
QuickBooks Team
QuickBooks Team

The auto mileage tracking no longer works on the iPhone 13 pro max. Tried switching it off and back on.. seems to work intermittently if you drive with the app open

Let's perform some troubleshooting steps to get your auto mileage tracking working, simon52. 

 

I appreciate you for performing some troubleshooting solutions to get your auto mileage tracking works on your iPhone 13 Pro max. We can try refreshing the application to eliminates common issues that cause your mileage auto-tracking not to work. This can be done by clearing the app's data.

 

For QuickBooks Online app, click the menu at the top right and choose Settings. Then tap Refresh Data and choose Yes. In your Phone Settings, select Apps (varies by device). Then, choose the QuickBooks app from the list and select Storage and tap clear data. Then, review the general location settings on your phone or tablet. Let's make sure the QuickBooks mobile app can run in the background. If you don't let the app run in the background, it only tracks trips when it's open and active on your screen. On iOS (iPhone and iPad), follow the steps below: 

  1. Go to your iPhone or iPad's Settings.
  2. Scroll down and tap the QuickBooks app.
  3. Select Location. Then click Always.
  4. Turn on the Motion & FitnessBackground App Refresh, and Cellular Data options.
  5. Close your settings.
  6. If you see a message about background location use, select Always Allow. Don’t select the While Using the App, or Only While Using options. These prevent the app from tracking your mileage consistently.

 

Your device and app are now set up to track trips in the background. Switching to a different app shouldn't interrupt mileage tracking. If your device is connected to a Wi-Fi hotspot while you’re driving, this can interfere with recording the trip accurately. Wi-Fi can be turned on but make sure it's not connected to a hotspot while driving. It’s also OK to have Wi-Fi on in your location accuracy settings. For other troubleshooting steps, check out the Fix mileage tracking issues in the QuickBooks Online mobile app article. 

 

Feel free to visit our Help Article page for more insights about managing your business in QuickBooks. 

 

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. You have a good one.

SarahF20
Level 1

The auto mileage tracking no longer works on the iPhone 13 pro max. Tried switching it off and back on.. seems to work intermittently if you drive with the app open

My mileage tracking stopped working on 12th November on my iPhone 12.  I've checked all settings and done everything suggested above but nothing!

simon52
Level 1

The auto mileage tracking no longer works on the iPhone 13 pro max. Tried switching it off and back on.. seems to work intermittently if you drive with the app open

Yeah similar experience here..

 

I thought I had found a workaround by enabling the Quickbooks widget but that doesn't work anymore either. I find I have to open the app and leave it open all the time otherwise it doesn't track any of my journeys. Been through all the settings and they are correct so I am out of options on it. It stopped working with the IOS 15 update as far as I can tell.

ShiellaGraceA
QuickBooks Team

The auto mileage tracking no longer works on the iPhone 13 pro max. Tried switching it off and back on.. seems to work intermittently if you drive with the app open

Hi @SarahF20 and @simon52,

 

Appreciate the info. I have more steps you can try to get your mileage tracking back up and running. Below are the following.

 

On iOS (iPhone and iPad):

  1. Go to the menu ☰ icon.
  2. Select Settings ⚙.
  3. Choose Mileage.
  4. Click Mileage troubleshooting. Review the list in the MAKE SURE THESE SETTINGS ARE CORRECT section. If all the settings have a green check, you're good to go. If you see a (!), follow the on-screen steps to make adjustments.

 

Also, update your app to the latest version of iOS (the app needs iOS 12.2 or later to work properly).

 

After that, check if your mileage is now working. If not, please contact our Customer Care Support so we can investigate and assist you further.

 

Here's how to reach out: 

 

Open your QuickBooks account on a browser.

  1. Go to Help.
  2. Tap the Search and then select Contact Us.
  3. Enter a brief description of the issue, then Continue.
  4. Click Chat with us.

 

I'm also attaching this link here in case you need help with other QuickBooks tasks: View all help for QuickBooks Online.

 

Reach out to me again if you have follow-up questions or concerns with mileage tracking. I'll be around to help. Take care and have a good one.

 

 

 

 

SarahF20
Level 1

The auto mileage tracking no longer works on the iPhone 13 pro max. Tried switching it off and back on.. seems to work intermittently if you drive with the app open

Thanks for the reply - I have already done all that and it's still not working.

I will be getting in touch to resolve it.

RafalP
Level 1

The auto mileage tracking no longer works on the iPhone 13 pro max. Tried switching it off and back on.. seems to work intermittently if you drive with the app open

It tracks some of the trips only. Even though It shows two different locations on a map it records the trip as 0.01km. Useless feature.

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