Hello there, Simon. To assist you more effectively, we need a few more details about the issue you're encountering. Also, it’s important to note that we haven't received any similar reports about this matter.
Could you clarify which part of the automatic backup process is experiencing issues? Did you see any error messages or prompts? If possible, sharing a screenshot would greatly help us understand the situation better.
In the meantime, if your backup is in progress, we recommend allowing up to 12 hours for completion. You can identify backups that are still in progress by the absence of a Finished at date/time stamp.
For more comprehensive information on the backup process, please refer to this article: Back up and restore your QuickBooks Online Advanced Company.
Additionally, you can easily duplicate your QuickBooks Online Advanced (QBOA) company into a new one by specifying the exact date and time you want to copy the data. This feature allows for precise data replication tailored to your needs.
We look forward to your response, Simon. If you have other questions regarding the backup feature of QBOA or need further assistance, please post them here in the Community.
