The troubleshooting steps should help resolve the problem with the inability to preview invoices in your QuickBooks app, @ldn. Let's tackle these together so you can return to overseeing your sales efficiently.
To begin with, let's ensure that the app is up to date by checking for any updates in the IOS App Store.
Next, we'll refresh your app data to ensure it's displaying the most current information about your app and account.
Here’s what to do:
- Navigate to Settings, then choose General.
- Select iPhone Storage and find the QuickBooks Online app.
- Tap on Offload App.
Following that, let's uninstall and reinstall the QBO mobile app. Reinstalling the app ensures you have the most recent version, which includes all the latest fixes and improvements. In the meantime, you can also use a web browser to access QBO and manage your financial tasks.
Moreover, once your customer decides to proceed with payment, you can record invoice payments accurately. This action is essential as it updates your records by linking the payment to its corresponding invoice.
Our team is here to provide comprehensive support as you investigate these opportunities. If you need further clarification or assistance in previewing invoices, please reach out through this channel. We appreciate your potential collaboration and look forward to helping you enhance QuickBooks for your users.
