Hello there, Hannah. Have you manually recorded a receipt or invoice in your QuickBooks Sole Trader Plus account? If yes, the system is supposed to find it and suggest a Match to prevent you from counting the same money twice.
If it can’t find a match, double-check that the transaction date and amount match exactly with your bank feed.
However, if you haven’t recorded anything manually yet, it’s normal for you to see the option to Add. Just remember, you’ll need to use Add for new transactions since there are no existing transactions to match.
You can also grab a free 1:1 onboarding session with one of our product experts to go over your setup and make sure everything's good to go.
Should you have further questions, you can always get back to this thread.
