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tony_timms-hotma
Level 1

Transactions page in app will not refresh - "An error occurred while downloading your bank accounts". "Review transactions" it shows a grey page with "please wait".

I've uninstalled and reinstalled the app and cleared data and cache. Desktop version is working fine.
1 REPLY 1
GenmarieM
QuickBooks Team

Transactions page in app will not refresh - "An error occurred while downloading your bank accounts". "Review transactions" it shows a grey page with "please wait".

Thank you for bringing this to our attention, tony. Let me provide you with insights about downloading your transactions using the QuickBooks mobile app.

 

The error you're experiencing with the QuickBooks mobile app is likely due to a temporary issue integrating the app and your bank. While your desktop version of QuickBooks is functioning properly, the mobile app is facing a temporary issue preventing it from syncing your bank account information correctly.

 

With this, I recommend contacting our QuickBooks customer support through your web browser for further assistance. Our experts will be able to investigate the problem, provide you with troubleshooting steps, and help you get your mobile app back up and running smoothly.

 

Remember, your success in downloading your transactions is our priority. We're dedicated to ensuring you have a smooth and positive experience with our services. Please feel free to click the Reply button below and we'll be here to lend a hand.

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