Thank you for bringing this to our attention, jackie115. Let's go through some troubleshooting steps to resolve the issue you're experiencing.
The "nothing to see" issue you described can often occur due to a weak or unstable internet connection. To ensure you have the best experience using the app, I recommend checking that your mobile device is connected to a stable Wi-Fi network or has cellular data enabled.
If your internet connection is stable, the next step is to check your app store (Google Play Store for Android or Apple App Store for iOS) to see if there’s an update available for the QuickBooks Online Solopreneur app. Sometimes, using an outdated version of the app can lead to compatibility issues.
If the situation persists, you can try clearing the app’s data to refresh its system and remove any outdated files that might be causing the matter.
If you're on an iOS device, you can follow these steps:
- Open your Settings, then tap General.
- Tap iPhone Storage. Choose the QuickBooks Online Solopreneur app.
- Click Offload App.
If you're using Android, here's how:
- Proceed to the Home menu or tap the three dots in the upper right corner.
- Tap on Settings, then select Refresh Data.
- Press Yes.
After completing these steps, restart your device and log back into the app to check if it is working as expected. If the issue still occurs, try uninstalling and reinstalling the app to make sure you have the most up-to-date version.
Alternatively, you can log into QuickBooks Online Solopreneur using a web browser as a temporary solution to continue working on your task.
Feel free to reply to this thread if you have additional questions or need further assistance.
