Thanks for reaching out — you're definitely in the right place.
On 2 March 2026, between 16:43 and 19:00 GMT, a system issue may have affected VAT calculations on transactions created or modified during that window. Here's how to identify and fix any impacted transactions:
- Go to the Cog icon (top right), then select Audit Log under Tools.
- Set the date filter to 02/03/2026 and Events to All Transactions.
- Look for transactions created between 16:43–19:00 GMT — those are the ones to review
- Open each transaction and check the VAT line at the bottom — if VAT is missing, open it, confirm the correct VAT code and inclusive/exclusive calculation method are set, then Save.
For full guidance, this article walks through everything step by step: Action Required: Review VAT on transactions created or modified between 4:43pm and 7:00pm GMT on 2 M...
This is a known issue and we're here to help make sure your VAT reporting is accurate before your next filing. Reply here if you hit any snags and we'll work through it with you.
