I appreciate you for reaching out to the Community, Courtney. To process payments to your supplier in QuickBooks Online (QBO), you need to create a bill first and then make a bill payment. I'll gladly share the steps with you.
First, to answer your question about why the payment wasn't processed, there are a few reasons for this. For one, your bank account details are incorrectly entered in QuickBooks. It's also possible that the payment method (e.g., bank transfer, or credit card) you used is properly linked but has insufficient funds. These can prevent transactions from processing.
On the other hand, follow these steps to create a bill to record a purchase made on credit (like an invoice from a supplier):
- Log in to your account.
- Click on the +New button on the left-hand side and select Bill.
- Enter the supplier's name and fill in the necessary details.
- Enter the Amount and ensure other details are correct.
- Click Save and close to record the bill.
After creating the bill, you can proceed with making the payment:
- Click on the +New button again.
- Select Pay Bills.
- Choose the bank account you want to make the payment from.
- You’ll see a list of unpaid bills. Select the bill you just created.
- Enter the Payment date and confirm the Payment amount.
- Click Save and close to complete the payment.
To verify and monitor your payments, you can navigate to the Expenses tab from the left hand menu to see their status and ensure that they have been properly recorded and processed and that your supplier receives the payment.
Furthermore, I'd also like to share a comprehensive article that will be beneficial for future reference in reconciling your accounts in QuickBooks: Reconcile an account in QuickBooks Online.
Please feel welcome to return to the comment section whenever you require further assistance with Supplier Payments, Courtney. We'll stay in the loop and will be ready to assist you.
