Thank you for reaching out and bringing this matter to our attention, advice1. I understand the challenges of managing subscriptions and maintaining continuity in your financial records. I'm here to help you resolve the issue you encountered after reinstating your canceled QuickBooks Online (QBO) subscription.
When a QBO subscription is canceled, your data remains accessible in a read-only format for one year from the cancellation date. If you choose to resubscribe within this one-year window, you are able to access all your previously recorded data. However, if you resubscribe after one year, your previous data will typically be lost and no longer available. This could explain why you noticed some data may be missing when resubscribing beyond the retention period.
For more information, refer to this article: What happens to my QuickBooks Online data after I cancel?
If you resubscribed within the one-year window and still experienced data loss, I recommend contacting our support team for further assistance. They can help resolve any discrepancies or provide guidance on recovering lost data.
- Go to the (?) Help button at the top right corner.
- Select the Search tab and tap Contact Us.
- Click a topic to connect with the live expert.
- Choose how to connect with us. Chat or Callback.
To ensure you receive timely assistance, please check our support hours: Get help with QuickBooks products and services.
Additionally, you might find this article helpful for managing your QBO subscription. It covers how to update your credit card details, make changes to your subscription, and view your billing history: Manage billing, payments, and subscriptions in QuickBooks.
We appreciate your patience and cooperation throughout this process. If you have further questions or concerns, please don't hesitate to contact us. We're committed to ensuring your satisfaction and look forward to continuing to support you.
