I know sometimes running a business can be challenging. Rest assured, I'm here to make it easy for you.
Let's perform some steps to isolate this issue. I suggest logging out and back in. It refreshes the program and allows the latest updates to take effect.
If the issue persists, I suggest accessing your account via a private or incognito window to see if this is a browser cache issue. The browser uses cache data to help load web pages faster. However, too much of it causes errors that hinder the performance of your account.
You can press the following keys to access this mode:
If it works, return to your regular browser and clear your browser's history to start afresh. We also suggest using a different supported browser because the QuickBooks version you're utilizing now may have a temporary malfunction.
For future reference, read this article: Filing CIS in QuickBooks Online. It helps you learn about submitting your CIS return directly to HMRC.
Feel free to post again or reply in this thread if you need further assistance filing CIS returns. I'm always here to guide you. Take care.
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