Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
When trying to update my QB account to annual payment it tries to process then pops up a window with the bank check dialogue but you have no focus because the the Intuit page wait spinner just goes around over the dialogue for ever. I thought this was a software company!
What the heck is going on?
Thank you for posting in the Community, jgordon.
I’m here to ensure to rectify your concern about managing your QuickBooks Online (QBO) Company.
There are various reasons why sometimes the application is running slow. One of these could be a browser-related issue. In this, it’s best to perform basic troubleshooting steps. Issues like this are usually caused by system performance. Your browser may have loaded its historical cache due to visiting several websites. To fix this and allow you to carry on your business tasks, I advise you to run browser troubleshooting.
To start, please open a private window of your browser to get started. It pinpoints the cache that frequently results in strange behavior from browsers.
Here are the keyboard shortcuts to open a private browser:
Once done, proceed to clear the cache in the browser to prevent this from happening again. If you have another supported browser, you can choose that instead.
Feel free to post back if you have more concerns with managing transactions. The Community always has your back. Have a good one!
Cache cleared it is not the browser but the site.
It is the Intuit spinner that is rotating on the page and stopping access to the Barclaycard next button!
This is the same spinner function that is used between all your pages to show waiting for page.
You can see the page elements writing on top of the Barclays Visa pop out.
Intuit need to stop telling their customers they are at fault.
It does the same in two different browsers.
Thanks for getting back to the thread, jgordon. Let me share information on how we can get this fixed as soon as possible.
Since you've already tried the basic troubleshooting process as mentioned in the thread and still get the same concern, you'll need to reach out to our support team since the investigation for this concern is already closed and resolved. This way, they can check further into your account and for additional troubleshooting steps.
Here's how:
See this article for the schedule details: QuickBooks Online Support.
If you have any banking concerns in QuickBooks Online, feel free to post a reply. The Community is always here to serve you. Take care!
That would be great but, already wasted a painful 1.5 hr of my day talking to the support team.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.