Let's tackle this together with a series of troubleshooting steps to identify the issue with viewing your invoice, thelawnranger. I'll walk you through each step of the process.
If you're accessing QuickBooks Online (QBO) through your browser, let's troubleshoot this by opening your account using a private or incognito window. Browsers often store data from websites you visit frequently, which can sometimes cause unexpected behaviors on online platforms. To open a private window, you can use the following keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: Command + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
From there, open your invoice again to check if you can view it now. If it works, return to your regular browser and clear its cache. Alternatively, you can consider using a supported browser for optimal performance on QuickBooks.
On the other hand, if you're using the QBO mobile app on an iOS device, I recommend reaching out to our Live Support Team. They have the tools needed to investigate the root cause of the problem and can provide assistance through screen sharing for effective navigation in QuickBooks. Please refer to our support hours to ensure that we can assist you promptly.
Here's how to contact them:
- Navigate to the Help button at the top right corner.
- Go to the Search tab and enter your concern in the search field.
- Select Contact Us and choose a way to connect with us.
If you're utilizing the mobile app on an Android device, you can refer to this article for guidance on how to troubleshoot: Fix common errors in the QuickBooks Online mobile app for Android.
Furthermore, after viewing and sending your invoices, you can read this article to learn how to record customer payments: Record invoice payments in QuickBooks Online.
Your ability to efficiently manage your invoices is essential and we're dedicated to helping you find the best solutions. If you have any concerns or questions about customer transactions, please don't hesitate to reply below. We're always here to support you.
