Thank you for visiting the Community today, Davekayjoinery.
Let's go over some basic troubleshooting steps so you can easily raise estimates.
To begin, clear the app's data to resolve any common issues while working in QuickBooks Online (QBO). I'll help and walk you through the steps:
- Go to the Menu ☰ and select Help & Feedback.
- Click Refresh Data and then you'll see the following message: Caution. "If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes."
- Press the Refresh button to confirm the action.
Next, create an estimate and select the tax rate, or add the product or services. If the issue persists, open QuickBooks in a browser and add the entry from there.
If none of these suggestions work, I recommend you get in touch with our QBO Care Team. They have extra tools to help identify the source of the error. When a permanent solution is available, our specialists will walk you through the steps to implement it.
To learn more about the tasks you can perform in the mobile app, click here for the full details. You can also utilize this article to see the complete list of features available on supported devices: Compare mobile app.
Let me know how it goes after contacting our support team or the outcome of the troubleshooting steps. I'll respond as soon as possible and do my best to assist you. Have a great day!
