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Level 2

When using any browser on Mac cannot load client list-but I can still add a new client. Mac app works fine, but not for loading bank feed-need to use a browser for that

 
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Best answer November 23, 2019

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Level 2

When using any browser on Mac cannot load client list-but I can still add a new client. Mac app works fine, but not for loading bank feed-need to use a browser for that

Hi EmmaM

I found the problem after trying everything else by running in safe mode -  it was Track Off software affecting the browsers, deleted that program and all works fine - obviously cannot play well with QBO!

Thanks

Julie

View solution in original post

2 REPLIES 2
QuickBooks Team

When using any browser on Mac cannot load client list-but I can still add a new client. Mac app works fine, but not for loading bank feed-need to use a browser for that

Hello Juli43

 

We do not have any reports of any issue, can you try log in using the following link https://uk.qbo.intuit.com/

If you still get the same issue can you try clearing the DNS cache on the mac.Which should be in applications>utilities>terminal>enter the command when prompted.

It works as a reset of the cache on the mac and with you mentioning this happens on all your browsers it sounds like it is not a browser issue

 

Let us know how you get on

 

Emma

Level 2

When using any browser on Mac cannot load client list-but I can still add a new client. Mac app works fine, but not for loading bank feed-need to use a browser for that

Hi EmmaM

I found the problem after trying everything else by running in safe mode -  it was Track Off software affecting the browsers, deleted that program and all works fine - obviously cannot play well with QBO!

Thanks

Julie

View solution in original post