Where has the option to collect payment via GoCardless Direct Debit gone?

Hello there, leon10. I understand how concerning this must be for your business, especially when your entire payment collection process depends on it. This issue occurs if the GoCardless app has become disconnected from QuickBooks.

To review your GoCardless settings, please follow these steps:

1. Navigate to the All apps and select Integration transactions.
2. Search for GoCardless for QuickBooks. 
3. Check if it shows as Connected.

If it is currently disconnected, you can reconnect it by following these steps:

1. Click the +Create menu and then select the Invoice tab.
2. Choose Set up Direct Debit with GoCardless.
3. Click the Connect and follow the onscreen instructions.
4. Once GoCardless is connected to QuickBooks, select Let’s go.

Once reconnected, the Direct Debit option should be back on your invoices.

Let us know if you have more questions or need further assistance.