Hello joycemann,
Thanks for your post and welcome to the QuickBooks Online Community.
Lets check a few things, are the sales receipts posting to this bank account in QuickBooks?
Are all of the 'Sales Receipt dates' prior to the statement ending date of your reconcile?
On the reconcile screen, do you have the option set to 'All' where it shows the option for 'Payments | Deposits | All'?
Thanks