I'm setting up QuickBooks Online manually (i.e. not importing from Desktop). We're still setting up the Chart of Accounts, and recently I created a couple of new accounts -- both of type Current assets -- that I quickly realized I didn't really need after all. Since they'd been used for nothing, I decided to deactivate them. That's where the problem arises.
One of them deactivates fine, but the other refuses to go. Now, as far as we have been able to ascertain:
Nevertheless, while, as I say, one account deactivates with no problem, when we try to deactivate the other, we get an error saying, "You can't delete this account because it is part of the Online Banking feature". Here's a screenshot:
Can any explain what/why that is, and what we can do about it?
 Were I back on QB Desktop, I'd have completely deleted them, but I know that true deletion is not an option in QBO and that setting them as inactive is the Right Thing To Do.
This error can occur if the system recognizes that the account is associated to Online Banking, Kelly.
Let's get rid of this error so you can continue deleting the account. We can create another account with the same Account Type and Detail Type:
Then, let's go to the account that has the error and rename it:
After that, try deleting the account again.
If the same thing happens, I'd recommend reporting this to our QuickBooks Customer Care Team. They'll be able to further investigate this.
Let me know if you need anything else.
Thanks James. I tried your suggestion but unfortunately even the merge gets blocked by whatever online banking thing is going on under the hood. When I try to rename my troublesome account to "dummy", having already created one of that name, type, and detail type, I get an error message saying, "Something's not quite right" and "You can't merge this account because it is reserved for the Online Banking feature."
I'll go ahead and raise it with Customer Care as you suggest.
That's the best thing to do now, Tkelly.
Since you're still unable to delete the account, you'll have to contact our customer care support for an agent to help you. They have more tools like screen sharing. And, they can take a better look at this.
Just follow my colleague @JamesDuanT's steps on how to get in touch with one of our agents.
You're always welcome to visit us anytime. Have a great day!
Thanks for joining us on this thread 👋
Can I check if the error you are receiving is the exact same as the first 'You can't delete this account because it is part of the Online Banking feature'?
Do you usually update this account manually or by uploading CSV files? 🧐
Thank you so much for replying to my question.
We do everything manually, no imports of CSV files. Also, it is exactly the same - I followed the advice given about creating a dummy account but i had exactly the same message that I couldn't merge it because it was reserved for online banking.
Hi john61 The issue with the audit log is if you turn on a feature that activated a Chart of Accounts it will say you created the Chart of Account not the system
We'd be grateful if you can provide us with the name, type and detail type of the chart of account you're attempting to delete/de-activate?
ok, thanks but that seems so unnecessary and also encourage people not to go through the proper thought process when setting up a Chart of Account, the very reason why I am having to re-configure ours because it is all over the place. I'm guessing it is because my predecessors had to design around these accounts rather than having one that fits the organisation's operations.
Lastly, it also means that I can see at some stage we would need to move to a conventional accounting package.
Hi John61👋, When the subscription is activated based on the business type you enter ( or if you don't select a business type it will set up a default set of chart of accounts). We can certainly pass on the feedback you've provided to our product developers. At the moment you wouldn't be able to make any default chart of account inactive, based on how QuickBooks Online has been created. Any further queries just ask, we wouldn't want to lose you as a customer in this instance we're unable to change the basic account set up.
I am having a similar issue with a bank account. On the banking screen, there was a banner that mentioned a cash and envelope account. After clicking it, a new bank account was created but was not connected to anything. I attempted to delete it from the chart of accounts, but an error message popped up saying "You can't delete this account as it is used as default for one of the sales lines". I cannot find this error message anywhere on Google. I have tried merging the account with a dummy account and it still will not become inactive. I am not sure what sales lines are or how to change the default. Does anyone know how to fix this?
Thank you for joining the thread, @ZSparrow.
This account must be a special account created by the system. Let us figure out the possible reasons why you can't delete/deactivate the account.
You can remove the accounts that you no longer need by making them inactive. However, some accounts can't be deleted or merged. These are the default accounts created when signing up to QuickBooks or when certain features are enabled. Besides, you can't use them for any other purpose.
To learn more about these accounts (can't be deleted, edited but not deleted or merged, can be deleted by merging), check out the information from this article: Manage default and special accounts in your chart of accounts.
Just in case you need additional resources while managing your accounts and banking transactions, you can as well open the topics from this link: Find help with bank feeds and reconciling accounts.
Please let me know if you need further assistance with this. I've got your back and am always happy to help. Thanks for reaching out. Keep safe!
I have had QuickBooks for months now and this bank account is brand new starting yesterday when I clicked the banner. The balance is 0.00 and is not connected to anything. It was automatically created by QBO. I went through the steps to mark it as inactive but it gives me the same error message: "You can't delete this account as it is used as default for one of the sales lines." I went through the merge and delete process which also did not work. It looks like I have to remove it from being a default for the sales line but I have no idea where to find the defaults or what a sales line is.
Hello there, @ZSparrow.
I appreciate you for trying all the troubleshooting steps to resolve this issue. As mentioned by my colleague, some accounts can't be deleted in QuickBooks.
You can check , if this account is associated with an item, and remove it from being a default from one of your sales items. I'll guide you how:
See this article for detailed steps: Change the account for a product/service item. It also includes how to update your past transactions in QuickBooks.
However, if you're still getting the same result, I would suggest reaching out to our Customer Care Support Team. They'll be able to take a look into your account and investigate the issues further.
Additionally, I want to make sure we address your concern on time. You can contact us from Monday to Friday every 6:00 AM to 6:00 PM PST. Then, 6:00 AM to 3:00 PM every Saturday. For the Advanced version of QuickBooks, you can contact them any time and any day.
I'm adding these articles that will help you with your future task in QuickBooks:
Stay in touch if there's anything that I can help you with by leaving a comment below. Have a wonderful day!