I'm setting up QuickBooks Online manually (i.e. not importing from Desktop). We're still setting up the Chart of Accounts, and recently I created a couple of new accounts -- both of type Current assets -- that I quickly realized I didn't really need after all. Since they'd been used for nothing, I decided to deactivate them. That's where the problem arises.
One of them deactivates fine, but the other refuses to go. Now, as far as we have been able to ascertain:
Nevertheless, while, as I say, one account deactivates with no problem, when we try to deactivate the other, we get an error saying, "You can't delete this account because it is part of the Online Banking feature". Here's a screenshot:
Can any explain what/why that is, and what we can do about it?
 Were I back on QB Desktop, I'd have completely deleted them, but I know that true deletion is not an option in QBO and that setting them as inactive is the Right Thing To Do.
This error can occur if the system recognizes that the account is associated to Online Banking, Kelly.
Let's get rid of this error so you can continue deleting the account. We can create another account with the same Account Type and Detail Type:
Then, let's go to the account that has the error and rename it:
After that, try deleting the account again.
If the same thing happens, I'd recommend reporting this to our QuickBooks Customer Care Team. They'll be able to further investigate this.
Let me know if you need anything else.
Thanks James. I tried your suggestion but unfortunately even the merge gets blocked by whatever online banking thing is going on under the hood. When I try to rename my troublesome account to "dummy", having already created one of that name, type, and detail type, I get an error message saying, "Something's not quite right" and "You can't merge this account because it is reserved for the Online Banking feature."
I'll go ahead and raise it with Customer Care as you suggest.
That's the best thing to do now, Tkelly.
Since you're still unable to delete the account, you'll have to contact our customer care support for an agent to help you. They have more tools like screen sharing. And, they can take a better look at this.
Just follow my colleague @JamesDuanT's steps on how to get in touch with one of our agents.
You're always welcome to visit us anytime. Have a great day!