Hello there, @nick-dalton,
The typical response time of a post is within one hour. It could be the assigned agent is in the process of composing his answer. This may be the reason there was no response yet.
I've checked your profile, and there's a post before this question that has already an answer. If you're referring to the incorrect VAT due amount concern, I can route you to this link: https://quickbooks.intuit.com/learn-support/en-uk/transactions/why-does-my-vat-due-read-a-completely....
You can visit this website: QBO Tutorials. In this article, you can browse our user guides on how to effectively manage your income, expenses, payroll, and MTD for VAT.
If you're referring to something else, please let me know. I'll be right here to help, @nick-dalton.