Managing your invoice issues can also be addressed using the browser, connect12. I also understand the importance the role of handling your invoices in the QuickBooks Online (QBO) app, let me guide you through a detailed set of troubleshooting steps to efficiently resolve this issue.
Could you please let me know which device you are currently using? This information will enable me to provide you with a more precise and effective solution tailored to your specific situation.
In the meantime, when using QuickBooks Online (QBO) through the website and experiencing issues in your app while trying to preview or print invoices, browser troubleshooting may help resolve problems such as not previewing your invoices and ensuring that you are viewing the most up-to-date data. To begin, try accessing the site in an incognito or private browser session using the following keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
Once you have completed the previous steps, attempt to preview or print your invoices to check if they function correctly. If so, return to your default browser and clear the cache to eliminate any cookies that can be act on the performance of web pages. Consider using other QuickBooks supported browsers for optimal results.
If the issue persists, I highly recommend reaching out to our QuickBooks Live Support team. They possess specialized tools, such as screen sharing, which allow them to closely examine your account and provide more effective assistance in resolving the issue.
- Sign in to your QuickBooks Online company.
- Go to (?) Help, then click the Search tab.
- Type in a brief discussion of your concern, then click Enter on your keyboard.
- Click the Contact Us tab below.
- Select either:
- Chat if you prefer messaging.
- Call us if you prefer for us to call you.
Additionally, support service hours vary depending on your specific QuickBooks package. For detailed information about operating hours, visit this link: Get help with QuickBooks products and services.
Lastly, once you send out your invoices, you may refer this article to immediately begin receiving and recording payments from your customer: Record invoice payments in QuickBooks Online.
As you manage your invoices in the QBO app, our dedicated Community team is eager to assist you. Should you require any additional help, please don't hesitate to let us know. We are always here to support you.
