cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Get your Payroll questions answered by a QuickBooks Product Manager here - intuit.me/31Nl3My
JamesParry95
Level 1

Why is Quickbooks recording duplicate payments from GoCardless?

We have clients set-up on GoCardless which is feeding into Quickbooks. Some of the GoCardless direct debit mandates are matched to customers in Quickbooks and some aren't.

 

We are having an issue when matching transactions off in Quickbooks as Quickbooks will automatically use a PM008GZS3W23RV number from GoCardless to match an invoice off in undeposited funds, before the payout has hit our bank account. When we receive the payout form GoCardless in the bank with multiple payments in, we will have to match off the customer payment again but the invoice is not available to match?

 

Quick Books.JPG

 

In the customer's account it will then appear as if the payment has been duplicated?

 

I don't want to use this undeposited funds nominal I just want to be able to match the money off when it is received - how can I fix this?

 

 

3 REPLIES 3
Ashleigh1
QuickBooks Team

Why is Quickbooks recording duplicate payments from GoCardless?

Hello JamesParry95, 

 

Welcome to the Community page, 

 

When you use the GoCardless app, once the DD is requested it pays off the invoice to the undeposited fund's account. Then when the payment is sent to the customer it will then automatically create the bank deposit from undeposited funds into your bank account. 

 

That deposit is what you should be matching it to and not the invoice itself if you are using the GoCardless app. 

 

You should probably delete the duplicates if you have added in the bank payment separately. 

 

This link will give you more information on GoCardless and how it works in Quickbooks. 

JamesParry95
Level 1

Why is Quickbooks recording duplicate payments from GoCardless?

Hi Ashleigh,

 

My quickbooks is syncing to my Barclays bank account and there are no bank deposits made when the payment request is sent to my customer - the only bank deposit is made when GoCardless creates payouts which are then received in my bank.

 

If I look into a customer's account I have invoices which have been matched off with the automatic GoCardless API system, so nothing is outstanding to match. Then I have their GoCardless payout hitting my Barclays account in a group payout, so I am able to match off the customer's invoices which aren't synced to quickbooks. For the customer's which are synced I have nowhere to match the invoices as they are already marked as paid? 

 

Extremely confusing and causing lots of issues. Please can you help out? The links provided do not explain this issue

 

Many thanks

James

GeorgiaC
QuickBooks Team

Why is Quickbooks recording duplicate payments from GoCardless?

Hi James, 

 

Thanks for getting back to us on this thread. 

 

For clarification on the guide, we'll mark the invoice as paid to undeposited funds on the invoice due date. Approximately two working days after this, once your customer's account has been debited, the funds are deposited into your bank account and a deposit is created in QuickBooks Online. It matches the amount paid out by GoCardless to your bank account and includes information about fees charged, therefore should show an automated match on the bank feed. 

 

Do you raise the invoices individually and then receive a lump sum into your bank account, rather than the individual amounts of the invoices? 

 

Thanks