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Rak
Level 1

Why is Quickbooks running slow

I declined to upgrade Quickbooks and ever since Quickbooks is running very slow.  I have contacted Quickbooks several times and everytime agents tell me to clear browser, which I do once a week anyway.  I have also tried other browsers including private still there is no difference Quickbooks runs very slow. 04/11/2023
1 REPLY 1
Carneil_C
QuickBooks Team

Why is Quickbooks running slow

Hi there, @Rak.

 

I recognize your effort and time into getting a resolution. It isn’t the impression that I want you to have. I can share some insights to ensure you get the most out of your QuickBooks Online experience.

 

Since QBO is a web-based service, it also depends on the processing power of your device, the amount of available memory (RAM), and the bandwidth of your internet connection to function correctly. Any deficiency in any of these factors can reduce performance. You can check your internet speed by running a Google Speed Test to confirm the bandwidth or speed of your connection.

 

You can also check if your system meets the basic requirements to narrow down the reason for slow performance. You can use this link as your reference: System requirements for QuickBooks Online.

 

If QBO runs the same, I recommend contacting our Customer Support Team to add you to the list of affected users. They can notify you when a possible resolution is available.

 

Here's how:

 

  1. Go to Help (?), then click Contact Us.
  2. Please enter your question and select Let's talk.
  3. Review and Select from the following: Ask the communityHave us call you, or Chat with us.

 

For more insights about QBO's performance overview, please read this article: Why is my QuickBooks Online slow?

 

In case you change your mind and continue to upgrade your plan, I'll still add this guide for future use: Upgrade or downgrade your QuickBooks Online edition.

 

I'm still all ears if you need further assistance with your account or transactions. Just add your reply below, and I'll circle back to help you. Keep safe always.

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