cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about banking in QuickBooks Online - Discover more
kitbolton
Level 1

Why when I track a trip manually, does Quickbooks give a monetary value of 0 irrelevant of mileage?

 
1 REPLY 1
LieraMarie_A
QuickBooks Team

Why when I track a trip manually, does Quickbooks give a monetary value of 0 irrelevant of mileage?

Hi there, @kitbolton.
 

I know that the Mileage Tracking feature is beneficial, so you have everything you need to make deductions at tax time. I want to make sure you're able to benefit from this feature.


To clarify, how many miles did you manually enter? This feature automatically calculates potential deductions based on the distance. If it's less than .01 mi, it'll give you a $0.00 amount.
 

If it doesn't seem to be working quite right for you, let's perform some basic troubleshooting steps to isolate the issue. First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

 

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

After you've done that, enter another trip or two to see if things are now working as they should. If it does, I recommend clearing your browser's cache. This way, you can access QuickBooks with a clean slate. You may also use a different supported browser.
 

If not, I recommend connecting with our Customer Care Support team using the below method to have a one-on-one conversation with one of our team members.

 

  1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose Get a callback.
    help.JPG


Additionally, if you have problems tracking your work trips on your Apple or Android device, this article will surely be of great help: 
Fix Mileage Tracking Issues.

 

Please keep me posted on how these steps turn out. I'm determined to ensure this issue is resolved. Have a good day, @kitbolton.

Need to get in touch?

Contact us