Learn how to run the repair tool for QuickBooks Desktop for Windows.
If you get an error while using, installing, or updating QuickBooks, one of the first things you can do is to run the repair tool. This tool can help fix common errors right away. We'll help you use it, so you can get back to your business.
Run the repair tool
- If you haven't already, back up your company file.
- Restart your computer. This makes sure there are no programs that may affect the repair.
- Open the Windows Start menu, then select Control Panel.
Note: If you're using Windows 8 or 8.1, search "Control Panel" in the Windows Start menu.
- Select Programs and Features then Uninstall a Program.
Note: If you don't see Programs and Features, select Programs instead. Then select Program and Features.
- Select QuickBooks from the list of Programs, then Uninstall/Change.
- Select Continue, or Next.
- Select Repair, then Next.
Note: The repair should start right away, but it may take a while to finish. You can leave it running, and come back once it's done.
- Once it's done, select Finish.
Note: You may have to restart your computer to complete the repair.
- Update your QuickBooks to the latest release. This makes sure you have the most recent fixes and security update.
What to do if you get an error during a repair
In some cases, you might encounter an error while repairing QuickBooks. Don't worry, we'll help you fix these errors.
Fix "Files in use" error
When repairing, you may get a "files in use" message, or something similar. Here's what you need to do:
- Select Ignore. If there's a pop-up message to reboot, select OK to reboot.
Note: You might have to select Ignore a few times.
- If you don't see the Ignore button, select Close. Once the repair is complete, restart your computer.
Fix Error 1628: Failed to complete script based install
This error happens if a Windows service called "Windows Installer" is not working correctly. To fix this, it's best to reach out to an IT expert or a specialist from Microsoft.