cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about banking in QuickBooks Online - Discover more
Shifali
Level 1

Hello, whenever i try creating invoices and follow the receive payments and recored deposit option, that particular one payment will be showing thrice in Journal reports. Also if i enter a supplier bill & pay bill that payment would be reflect twice on journal reports.Am really confused please help me to sort out this.

 
1 REPLY 1
RaymondJayO
Moderator

Hello, whenever i try creating invoices and follow the receive payments and recored deposit option, that particular one payment will be showing thrice in Journal reports. Also if i enter a supplier bill & pay bill that payment would be reflect twice on journal reports.Am really confused please help me to sort out this.

Let's get this working, @Shifali

 

Here are the possible factors why the journal report is displaying thrice for invoice payment and twice for bill payment: 

  • The Automatically apply payments feature is enabled from the Preferences menu.
  • The Automatically use credits box is checked in the Bills section. 
  • Your company file may have data damage.

 

First, let's review the said two features if they're enabled or not. I'll guide you how. 

  1. Go to Edit from the top menu. 
  2. Select Preferences
  3. Choose Payments
  4. Make sure the Automatically apply payments feature isn't turned on. 
  5. Click Bills
  6. Be sure the Automatically use credits box isn't checked. 
  7. Select OK

 

The screenshot below shows you the steps. 

ReviewPreferencesInQBDT.PNG

 

If you make any changes to the settings, this will reflect on the future transactions you'll create. Thus, let's manually delete those duplicates by clicking each transaction in the Journal report. 

 

If you've verified that the two features above aren't enabled, the data in your company file may be damaged. Let's run the Verify and Rebuild Data utilities to help fix this. For the detailed instructions, check out this article: Two Utilities

 

You can also perform the other solutions included in this article to fix any possible data issues: Help Guide

 

Lastly, I recommend customising the Journal report to focus on the details that matter the most to you. 

 

Click the Reply button below if you have other concerns. We're always here to help. 

Need to get in touch?

Contact us