Let me help you figure out why the statement is showing zero and fix this in no time, jedee88.
A statement is a document that shows your customers what they still owe and what they've paid. If your customers have unpaid invoices, those will show up automatically when you make a statement for them in the system. So, if those invoices are all paid up, they won't show up on the statement anymore.
To fix this, just be sure to set the correct dates so QuickBooks knows which data you want to include on the statement. If the same thing happens, let's access your QuickBooks account in a private browser to isolate the issue.
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Option + P
Then, clear browser cache to optimize QuickBooks performance. You can also try another browser.
Moving forward, make sure you're selecting the correct type of statement to your customer their outstanding balances.
- Balance Forward: This type of statement lists all the invoices and payments with outstanding balances within a specific date range.
- Open Item: This statement lists all open and unpaid invoices from the last 365 days.
- Transaction Statement: This statement lists all transactions within the selected date range.'
Lastly, you'll want to read about the Audit log feature to see if there are transactions accidentally created, deleted, or incorrect amounts that might affect this situation.
If you have additional concerns about creating customer statements or any other related activities, please comment below. I'll be around to respond and assist you.
