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darekathy1
Level 1

hi, my accountant cancelled 3 invoices and now i cant reconcile my quickbooks. any help would be appreciated

 
1 REPLY 1
ShangY
QuickBooks Team

hi, my accountant cancelled 3 invoices and now i cant reconcile my quickbooks. any help would be appreciated

I'd be more than happy to help you, @darekathy1.
 

If your accounts are connected to online banking and the three invoice transactions have been deleted, you'll need to re-create these transactions to match the transactions on your bank statement.
 

You can use the Audit log in QuickBooks to find the deleted invoice transactions and copy the same details when re-creating them.

Here's how:
 

  1. Go to the Gear icon.
  2. Select Audit log.
  3. Filter the User, Date, or Events to show results.
  4. Find the transaction and click View.
     

Alternatively, you can use your bank statement as a guide.
 

After that, you can proceed to re-create these invoices.
 

For more information, refer to this resource: Fix issues at the end of a reconciliation in QuickBooks Online.
 

I also recommend reaching out to your account for guidance.
 

Please let me know if you have further questions.

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