Welcome to the Community, @jane95.
I'll help you resolve the issue of Nest pension contributions that give whirling dots and take days to appear on Nest causing you to get overdue emails in QuickBooks Online.
The stored files in your browser are typically the source of unexpected behavior or failures in QBO. Your cache saves the files from many websites you visit, so you can quickly load the pages the following time. The browsing speed of websites like QBO may be impacted if the cache is retaining too much data.
It's a good idea to check for issues brought on by a full cache when browsing anonymously because doing so prevents the cache from recording your browsing data. You may also try to use other browsers.
- Chrome: Press Ctrl + Shift + N
- Internet Explorer and Mozilla Firefox: Press Ctrl + Shift + P
- Safari: Press Command + Shift + N
If the steps above will not work, you can use supported browsers as an alternative.
If the given procedures are successful, I advise you to clear the cache in your browser to avoid utilizing outdated forms, safeguard your data, and improve the performance of our programs on your computer.
If the issue persists, I recommend contacting our Customer Care team. You can request a screen-sharing session so they can investigate further the reason for this issue.
Here's how:
- Go to the Help (?) icon.
- In QB Assistant, enter the topic you need help with. You can also enter questions.
- Select Contact Us to connect with a live chat support agent.
You might want to learn more about workplace pensions in QBO Standard Payroll. Here's an article you can read for more details: Workplace pensions in QuickBooks Online Standard Payroll.
Don't hesitate to comment below if you have questions about pension contributions in QuickBooks Online. I'm always here to help. Have a great day.
