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jmartini74
Level 2

QuickBooks Online freezes and the screen flickers constantly when trying to drill down into account detail

For several months now I have had an issue when trying to drill down into the G/L detail of a financial report.  When I click on a total (for example, total expense for a given G/L account for a given month in a P&L by month report), it will open the relevant screen where you would normally see a list of transactions, but the screen will start flickering wildly and looks like I'm trying to scroll up/down, even though I'm not touching the mouse or keyboard. I can also see that it is also including activity I did not even request.  For example, if I'm only trying to look at March activity and click on a March expense total, I can see activity for the full year displaying.  But really the whole thing is frozen as I cannot select any of the transactions to review it/drill down further, or stop the apparent scrolling/flickering by clicking out of the screen or refreshing the screen.  The only thing that seems to stop it is hitting the 'back' button, but instead of going back to the report I was working on, it kicks me all the way back out into the general reports screen. So I have to find the report, input the parameters and run it all over again.  I am using the most recent version of Chrome and Windows 10.  I have tried rebooting, clearing all my cookies, caches, etc. but nothing helps and this happens about 50% of the time, for many many months now.  Anyone else experiencing this?

1 REPLY 1
ShangY
QuickBooks Team

QuickBooks Online freezes and the screen flickers constantly when trying to drill down into account detail

I appreciate you sharing the steps you've taken to access your financial reports, @jmartini74

 

Since you've already completed the troubleshooting steps and updated your browser and Windows, but the problem persists, I recommend reaching out to our Customer Care Support Team to further investigate what's causing the software to freeze and the screen to flicker. Here's how:

 

  1. Log in to your QuickBooks Online (QBO) account and select Help (?).
  2. Click on Contact Us and select a way to reach us:

 

  • Start a chat with support expert
  • Get a callback 

 

Once you're able access your financial reports, you can check this article for tips on how to modify and manage your custom reports: Customize reports in QuickBooks Online.

 

Comeback to this thread if you have additional questions about running reports or any other concerns with any QBO products. Keep safe.

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