I had to reinstall the Windows app the other day and ever since, the Custom reports although showing, do absolutely nothing. To run any of them, I have to use the browser version of QB Online.I know that I recently updated my Windows10 with the latest updates, but that should NOT have had any impact.
Can someone please sort this issue?
Go to Solution.
Thanks for bringing this to our attention, @Mollcons,
You're right. The Windows app should work on Windows 10. If the same error happens after reinstalling the app, I've got some troubleshooting steps for you to try.
First. let's clear the Window App's cache using these steps:
If that doesn't work, let's do a full reinstall to replace the old install file.
Now, if it doesn't make any difference, I highly recommend contacting our Support Line. We haven't got any similar reported issues, so it's best to escalate this to our engineers for further review.
Here's how to contact Support:
In the meantime, you may install the app on a separate device or use the browser while we're taking a look on this further.
If you have any questions, please let me know in the comment. Any updates about the troubleshooting is also welcome. I'll be right here to help. Have a nice day!
View solution in original post