Welcome to the thread, Daniel12m. Thanks for bringing this to our attention.
When QuickBooks Online app is encountering performance issues, it can be resolved by resetting the app data to clear the cache and refresh it into its default state.
To do this task, here's what you'll need to do:
If the issue persists, I'd suggest uninstalling and reinstalling the QuickBooks app to get this fixed. You can check this article for more guidance: QuickBooks App for Windows and Mac: General support.
If you have any other questions about running reports, you're always welcome to come back again by commenting below. I'm here for you. Take care.
In the Ipad app, I have refreshed Data in Help & Feedback in the Navigation bar..
I have also reinstalled the app but nothing has changed. There is still no option in the Ipad app to change the report. The option is there however in the Iphone app.
Thanks for keeping us updated, @Daniel12m.
Since none of the provided troubleshooting steps worked for you, it'd be best to contact our Technical Support Team. They can investigate this issue and provide additional troubleshooting steps.
To reach them, here's how:
For the meantime, I recommend accessing your account via IOS mobile app or web browser when running the report.
Additionally, I want you to get the most out of QuickBooks for your business. You can check some articles that are designed to help you get acclimated with the software. They can be accessed at the following link: QuickBooks Tutorials.
Should you need anything else, let me know by commenting below, I'm always here for you. Have a wonderful day!
Thank you for commenting on this thread,
Have you got the latest version of the app on your ipad?
Also have you tried the refresh in the app that's been posted on this thread and the uninstall and reinstall as well?
Thanks for the screenshot we can see it is in US or CAN version so they might have removed the option for this when they did the upgrade and that is why you are not seeing or getting that option anymore.
I brought this issue up with customer care back in April.
I am still waiting for a response.
i would like to have the option of changing the dates on the iPad version. It seems like a glitch that you can’t do it.
Hi Daniel12m & Corm76,
I've pulled up the following investigation for this issue - INV-45625 IOS iPad App - Unable to customise date range of Profit and Loss Report and our developers are working to restore this functionality. The workaround while this is in progress is to use the iPad browser temporarily to be able to change the date range on the report, please get back to us below if you'd like to be added to the investigation so that you'll receive email notification once fixed.