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Level 1

Three quarters of my yearly profit loss income details have all disappeared

QuickBooks Team

Three quarters of my yearly profit loss income details have all disappeared

Hello, jackfreeman. 


You've come to the right place to help you get this sorted out. Let's check to see if this was caused by a cache issue. Sometimes, too much cache in your browser can lead to unusual behaviors in QuickBooks. To clear this out, let's do a few basic troubleshooting steps: 


Here's how:


  • Press Ctrl + Shift + N (Google Chrome).
  • Press Ctrl + Shift + P (Mozilla Firefox).
  • Press Command + Shift + N (Safari). 


If it's working fine, you can clear the cache to start on a clean slate. This process helps the browser to fetch the latest version of the web page and a faster browsing experience. You can also use other supported browsers as an alternative.   


If the same thing happens, I suggest reaching out to our customer support team. They'll be able to initiate a screen sharing session to take a closer look to moreover isolate this issue.  


Take note to make sure you can get connected to our support team on time. You can reach them every Monday to Friday from 6: 00 AM PST to 6:00 PM PST. Then, until 3:00 PM PST every Saturday.     


In case you need help with other QBSE tasks, click this link to go to our general topic with articles.


If you have any further questions or concerns, please don't hesitate and reach back out to me. I'm always here to help you. Stay safe!