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Level 1

When looking at profit and loss under see trends I am unable to hover to see the monthly profit and loss. This is only happened since I updated. Can you help please.?

 
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QuickBooks Team

When looking at profit and loss under see trends I am unable to hover to see the monthly profit and loss. This is only happened since I updated. Can you help please.?

You might be experiencing some browser issues, Vivaldiflowers. I'm here to help you fix it.

 

Let's perform some basic troubleshooting steps. We'll start by logging into your account through a private browser. It's the best place to know if you're having browser hiccups. These are the shortcut keys:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you're able to open the monthly profit and loss report from there, go back to your original browser and clear its cache to start fresh.

 

Also, you can use a different browser to help us narrow the cause of this behavior.

 

Once it's fixed, you can view the report. You can also print or download it.

 

Get back to this thread if you have other questions. We'll reply as soon as we can.