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Everything you need to know about banking in QuickBooks Online - Discover more
chrismtkd
Level 1

10 months of all transactions have disappeared from the banking screen.

I checked audit log. For 10months states no activity which is correct, but on banking I should see to review items to reconcile and create entries. No items showing. Lots of transactions on my bank statements
Solved
Best answer August 13, 2022

Accepted Solutions
Archie_B
QuickBooks Team

10 months of all transactions have disappeared from the banking screen.

Hi there, chrismtkd. Let me help you find those missing bank transactions.

 

Have you recently changed anything on the bank's website, such as your account number, username, or password? This could be the reason why it's no longer showing your bank transactions.

 

Let's manually update your bank account so QuickBooks Online can download your transactions:

 

Here's how:

 

  1. Go to Banking.
  2. Click on the Banking link.
  3. Choose the account you're working on.
  4. Then, tap on Update button.

 

If you still can't find them, you can check out this link and learn how to manually upload transactions to QuickBooks Online.

 

Once you have them in QuickBooks, you can begin categorizing and matching your online bank transactions to make sure they are posted to the right accounts.

 

I'll be in touch if you still have other banking concerns. We're always here to assist. Have a great day!

View solution in original post

1 REPLY 1
Archie_B
QuickBooks Team

10 months of all transactions have disappeared from the banking screen.

Hi there, chrismtkd. Let me help you find those missing bank transactions.

 

Have you recently changed anything on the bank's website, such as your account number, username, or password? This could be the reason why it's no longer showing your bank transactions.

 

Let's manually update your bank account so QuickBooks Online can download your transactions:

 

Here's how:

 

  1. Go to Banking.
  2. Click on the Banking link.
  3. Choose the account you're working on.
  4. Then, tap on Update button.

 

If you still can't find them, you can check out this link and learn how to manually upload transactions to QuickBooks Online.

 

Once you have them in QuickBooks, you can begin categorizing and matching your online bank transactions to make sure they are posted to the right accounts.

 

I'll be in touch if you still have other banking concerns. We're always here to assist. Have a great day!

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