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S Hartland
Level 2

Accidentally deleted deposit that had been reconciled previously

Hi

 

While trying to reconcile this months bank account I mistakenly deleted a bank deposit for a refund that had previously been reconciled last month. Now when I try and complete this months reconciliation it says that my ending balance for last month is now out by this deleted deposit amount (£25.92)  Help please

Solved
Best answer March 28, 2020

Accepted Solutions
MariaSoledadG
QuickBooks Team

Accidentally deleted deposit that had been reconciled previously

Hi S Hartland,

 

You can review the Audit Log to see the details of the transaction. Then, manually recreate it.. Let me guide you how.

  1. Click the Gear icon in the upper-right corner and select Audit Log.
  2. Look for the deleted transaction and click View.
  3. Click the arrow on when it was created and deleted.
  4. Take note of the transaction details.
  5. Recreate the transaction manually by clicking the Create menu (+).

Once done, go back to your register and change the status to Reconciled (R) manually. For the detailed steps, please check this article: How To Reconcile Transactions.

 

If there's anything else that you want us to help, please let us know. We'll always be right here to help.

View solution in original post

3 REPLIES 3
MariaSoledadG
QuickBooks Team

Accidentally deleted deposit that had been reconciled previously

Hi S Hartland,

 

You can review the Audit Log to see the details of the transaction. Then, manually recreate it.. Let me guide you how.

  1. Click the Gear icon in the upper-right corner and select Audit Log.
  2. Look for the deleted transaction and click View.
  3. Click the arrow on when it was created and deleted.
  4. Take note of the transaction details.
  5. Recreate the transaction manually by clicking the Create menu (+).

Once done, go back to your register and change the status to Reconciled (R) manually. For the detailed steps, please check this article: How To Reconcile Transactions.

 

If there's anything else that you want us to help, please let us know. We'll always be right here to help.

View solution in original post

poolmagi
Level 2

Accidentally deleted deposit that had been reconciled previously

what do I do if it wasn't accidental?

EmmaM
QuickBooks Team

Accidentally deleted deposit that had been reconciled previously

Hello Poolmagi, If it should have been deleted and the reconcile is showing as off because of that then you would need to ask your accountant to log in and undo the reconciles( which they can do in the cog>reconcile>history by account>click on the year and the drop-down under action by the month/period, if it is multiple they would need to undo back to the period the change was made. It has to be an accountant user as only they have access to the undo feature.

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