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mrw_joinery
Level 1

All of a sudden it's not showing any invoices from this year as being pai

All of a sudden it's not showing any invoices from this year as being pai
1 REPLY 1
MariaSoledadG
QuickBooks Team

All of a sudden it's not showing any invoices from this year as being pai

Thanks for reaching out! 

 

May I know whether you're experiencing this issue when viewing the invoice list or when accessing Reports? If you're using a report, I have an easy way to check for your paid invoices. You can navigate to the Customers and goals menu and search for the customer. 

 

Here's how you can do it:

 

  1. In the Customers and goals menu select Customers.
  2. Locate the name of your customer
  3. Under the Status column, you'll see the status as Paid if a payment has already been recorded. 

If you've already gone through these steps, sometime this happens due to a technical glitch related to the browser you're using. To resolve this, you can log out and log back in to refresh the page. You can also switch to a different supported browser to resolve the issue.

 

However if the problem persists, I recommend contacting our Live Support Team for further assistance. This way, they can double-check this thoroughly why this is happening and review your account in a secure manner.

 

To do so, follow the steps below:

 

  1. Click the (?) Help button located in the top-right corner of your QuickBooks Online Sole Trader account.
  2. Scroll down and select the Contact Us button, then follow the prompts.
  3. Choose your preferred method of communication to reach out to them.

 

Our Support Team is available during the following hours:

 

  • Callback times: Monday to Friday, 8:00 AM to 6:00 PM.
  • Live chat: Monday to Friday, 8:00 AM to 8:00 PM and on weekends, 8:00 AM to 6:00 PM.

 

If you have any additional questions or need help as you navigate QuickBooks, feel free to reach out. We're here to assist you.

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