Thanks for reaching out!
May I know whether you're experiencing this issue when viewing the invoice list or when accessing Reports? If you're using a report, I have an easy way to check for your paid invoices. You can navigate to the Customers and goals menu and search for the customer.
Here's how you can do it:
- In the Customers and goals menu select Customers.
- Locate the name of your customer
- Under the Status column, you'll see the status as Paid if a payment has already been recorded.

If you've already gone through these steps, sometime this happens due to a technical glitch related to the browser you're using. To resolve this, you can log out and log back in to refresh the page. You can also switch to a different supported browser to resolve the issue.
However if the problem persists, I recommend contacting our Live Support Team for further assistance. This way, they can double-check this thoroughly why this is happening and review your account in a secure manner.
To do so, follow the steps below:
- Click the (?) Help button located in the top-right corner of your QuickBooks Online Sole Trader account.
- Scroll down and select the Contact Us button, then follow the prompts.
- Choose your preferred method of communication to reach out to them.
Our Support Team is available during the following hours:
- Callback times: Monday to Friday, 8:00 AM to 6:00 PM.
- Live chat: Monday to Friday, 8:00 AM to 8:00 PM and on weekends, 8:00 AM to 6:00 PM.
If you have any additional questions or need help as you navigate QuickBooks, feel free to reach out. We're here to assist you.