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Bank feeds are not working. BB&T shows in list but set up process is a dead end. Why? Worked fine before upgrading from 2016 to 2019. Never changed any passwords...???

trouble with bank feeds working once I updated desktop software from 2016 version to 2019.  Only updated because it was mandatory in order to continue importing bank date.  Once updated bank-feeds didn't work.  God message "Error Code: OL-301.  I called BB&T bank they said it should still work since I didn't change any of the passwords or login info.  Since it didn't they advised that I delete the bank feed set up then add it back in.  So, I deleted the set up.  When I went to add it back in the name of my bank does show up in the list, but then it's a total dead end.  I click on "Branch Banking & Trust" and the next screen is where I hit the dead end.  Just an info screen with instructions on how to log into my bank on their own website and copy or import info.  Not what I'm looking for at all.  What's the problem?  What's changed?

1 REPLY 1
QuickBooks Team

Re: Bank feeds are not working. BB&T shows in list but set up process is a dead end. Why? Wor...

Hi Kathleen

 

What country of the world is your QuickBooks product associated with?