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Can anyone help. Quick books simple start no longer logging PayPal transactions in 2 parts fee & actual amount received. Is it just us ?

 
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QuickBooks Team

Can anyone help. Quick books simple start no longer logging PayPal transactions in 2 parts fee & actual amount received. Is it just us ?

Thanks for bringing this to our attention, @emmadougan.
 
There's an open investigation with regard to adding Paypal transactions in QuickBooks. We are currently aware of this issue and our Engineering Team is working with Paypal App to resolve this promptly.
 
I recommend giving our Customer Care Team a call to add your account details to the list of affected users. This way, you'll be updated as soon as a fix is implemented.
 
Here's how to contact support:

 

  1. Click the Help icon.
  2. Hit Contact us.
  3. Enter "unable to add Paypal transactions" in the description box, then click Let's talk.
  4. Choose Get a callback.

 

To ensure we address your concern on time, check out our support hours.

 

Feel free to go back to this thread if have further questions. I'll always have your back.