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Hello Dawn,
You could create/send the invoice and then delete this once you receive the money - you could then record the amount you receive as a refund so it doesn't show as a sale.
To record the refund:
1. You would first create a supplier credit through the + icon. Select the supplier in the payee box. Select the date you received the money. Select the category that was used on the original bill and fill in the amount & VAT code.
2. Create a bank deposit to show you receiving the money. Select the bank account you received the money to and fill in the received from box with the supplier's name. Select creditors as the account and fill in the full amount you received with No VAT.
3. Create a cheque to link the credit and deposit together. Select the supplier, the deposit and credit will pop up at the side of the screen. Add these both into the cheque and save.
Please let us know if you have any further questions.
Thanks,
Talia
Hello Dawn,
You could create/send the invoice and then delete this once you receive the money - you could then record the amount you receive as a refund so it doesn't show as a sale.
To record the refund:
1. You would first create a supplier credit through the + icon. Select the supplier in the payee box. Select the date you received the money. Select the category that was used on the original bill and fill in the amount & VAT code.
2. Create a bank deposit to show you receiving the money. Select the bank account you received the money to and fill in the received from box with the supplier's name. Select creditors as the account and fill in the full amount you received with No VAT.
3. Create a cheque to link the credit and deposit together. Select the supplier, the deposit and credit will pop up at the side of the screen. Add these both into the cheque and save.
Please let us know if you have any further questions.
Thanks,
Talia
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