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Get your Payroll questions answered by a QuickBooks Product Manager here -
Level 1

Can't access my invoices?


Can't access my invoices?

Hi there, @richard100.


Thank you for posting here in the Community. I can help you access your invoices in QuickBooks Online.


If you're using a web browser to access the product, the stored cache may be full. It can cause unusual behavior in QuickBooks Online (QBO), such as not being unable to access invoices.


I'd first suggest logging into your account using a private browser. This process allows you to access sites without storing any data in the cache. Thus, it's a great way to isolate browser-related issues.


Use these keyboard shortcuts depending on the browser you're using:


  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + P
  • Safari: press Command + Shift +N

If you can view invoices, please switch back to the regular browser and clear its cache & historical data. This helps to restore the default setup of the browser.


In case private browsing doesn't work, use other supported web engine to get the best and most secure experience with the program.


For more information, as well as how to personalize sales forms in QuickBooks, I recommend the following article: Customize invoices, estimates, and sales receipts in QuickBooks Online.


Please let us know if you need anything else. Keep safe.

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