Can’t see my invoices in previews anymore. I will not let me print them off.

If you’re referring to the IOS app, the print/preview issue started with an update about a week ago, and is currently still ongoing.

Quickbooks are working on fixing on case INV-121598.

It affects all previews, eg invoice preview, payment preview, attachment preview etc.

Thank you for bringing this to our attention, jb793. I'll guide you through some troubleshooting steps to address this situation effectively. 

To better assist you, please confirm whether you're accessing QuickBooks through a web browser or a mobile app. If you're using a web browser, let's resolve this by accessing QuickBooks in private or incognito mode. This method ensures you're viewing the most recent version of the page without cached data that may cause display issues. To do this, you can use the shortcut key on your keyboard:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

Alternatively, I recommend clearing your cache to update any website preferences that might affect the program's functionality. Additionally, it's crucial to ensure you're using the latest version of your browser, as outdated versions can cause significant compatibility problems and security vulnerabilities.

If you continue experiencing difficulties, consider switching to another supported and up-to-date browser, such as Chrome, Firefox, or Edge, which may offer better performance and compatibility with the program's features.

On the other hand, if you are opening your QuickBooks Online (QBO) through a mobile app on an iOS device, please know that we have received similar inquiries regarding this. I recommend contacting our Live Support team as they have the expertise to resolve any issues with your app and offer personalized support tailored to your needs.

Here's how to connect with them:

1. Inside QuickBooks Online, navigate to the Menu button.
2. Select the Help option.
3. Choose the Ask QB assistant a question.
4. Enter "Contact Support" and click Contact a Human.
5. Follow the prompts, then choose a way to connect with us.

If you're using an Android device, you can update your data to enhance your app's performance without removing any documents. This update will aid in managing your business tasks on QBO more efficiently.

Here's how:

1. Go to Menu ☰, then select More Options ⋮.
2. Tap Settings, then Refresh Data.
3. Choose YES to confirm.

Moreover, you can use this article as your reference to record customer payments once they have settled their balances in QBO: Record invoice payments in QuickBooks Online.

Feel free to reach out if you have any other questions or concerns regarding previewing and printing invoices in QuickBooks Online. Our dedicated Community members and support team are always ready to provide prompt, expert guidance every step of the way.