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Level 1

Cannot save invoice for existing customer as QB says they aren't on my list. Help?

I select 'new invoice'. Start typing their name and it comes up in the drop-down selection box. I select it; complete the invoice click 'save' but it comes up as 'Something's not quite right. You must select a custromer. If the customer isn't on the list you can add it by typing the name and pressing enter'. This doesnt happen to my colleague. Only me.
1 REPLY 1
QuickBooks Team

Re: Cannot save invoice for existing customer as QB says they aren't on my list. Help?

Hi user42996,

 

 

This sounds like a browser issue; please try clearing the cache on the browser you are using following our guide here, then shut down the browser and re-open and log back into QuickBooks. 

 

Let me know if this does not resolve the issue :)