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Experienced Member

Client Overpayment

Hi - I have received £4000 in error from a customer.  I posted it to their account and it shows as an unapplied payment.  I have now returned the money to them.  How do I post the refund in Quickbooks Online so that I can select the unapplied payment on their account?

Solved
Best answer 10-04-2018

Accepted Solutions
QuickBooks Team

Re: Client Overpayment

Hello welcome to the Community, thank you for your question.

 

In order to show the money you have returned to them and also close the unapplied payment against the refund if you follow the below steps:

 

1. click on the plus symbol and then go to expense and select the customer name in the payee

2.in the account box under account details select the debtors(sometimes named accounts receivable) account

3. fill in the date of the refund and the bank and amount

4. save and close

5.go back to the plus symbol but then this time select receive payment and enter the customer name in payee and the date of the refund

6. you should see the expense and the unapplied payment, if you tick both of them then the amount to be received will show as zero

7.save and close

8. go to sales, then customer and select that customer you should now see the unapplied payment is now closed and the customer is no longer showing as in credit

9.if you have the banking connected you can now match the refund to the expense you have created

 

Any questions regarding this let me know

 

 

 

 

 

 

4 REPLIES 4
QuickBooks Team

Re: Client Overpayment

Hello welcome to the Community, thank you for your question.

 

In order to show the money you have returned to them and also close the unapplied payment against the refund if you follow the below steps:

 

1. click on the plus symbol and then go to expense and select the customer name in the payee

2.in the account box under account details select the debtors(sometimes named accounts receivable) account

3. fill in the date of the refund and the bank and amount

4. save and close

5.go back to the plus symbol but then this time select receive payment and enter the customer name in payee and the date of the refund

6. you should see the expense and the unapplied payment, if you tick both of them then the amount to be received will show as zero

7.save and close

8. go to sales, then customer and select that customer you should now see the unapplied payment is now closed and the customer is no longer showing as in credit

9.if you have the banking connected you can now match the refund to the expense you have created

 

Any questions regarding this let me know

 

 

 

 

 

 

Experienced Member

Re: Client Overpayment

Ahhh ha!  Thanks so much 

QuickBooks Team

Re: Client Overpayment

Your welcome Roots!

 

Let us know if we can help with anything else in the future on Community!

Intuit

Re: Client Overpayment

Hi, @Roots

 

Great to have you here! :womanvery-happy:

 

I would love to know more about what you do. Are you an accountant/small business owner?

 


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