I have chosen to put my bank details on the invoice, which is standard practice. However customers receive a link to a page that appears to be a dark pattern, asking my customers to nag me to sign up to your payment services so that you can take a cut of my revenue. It is resulting in uncertainty and un-necessary confusion by placing a large call to action asking if customers would like to contact me about ways to pay, whilst the link to my invoice which contains these critical details is minimised over on the right. How can I get this link to display this invoice rather than Quickbooks' disruptive message/advert?
Here is a screengrab of what my customers see with some details removed. Dispite my invoice very clearly having bank details asking for a transfer, customers are contacting us because of this quickbooks message that introduces uncertainty and prompts on my side promotes Quickbooks payments, GoCardless and Paypal who would take a cut of my revenue whilst distracting the customer from paying. This is hindering my business.
Hello Visual, thanks for expanding on this. We appreciate how this may cause confusion on the customer-end and it's helpful to get feedback from different perspectives. So that this can be reviewed by our product team, please submit via the Cog > Feedback in your QuickBooks. Thanks again!
I raised as a complaint instead to [email address removed] :
"Previously when I sent invoices to a customer, they would get a preview and be able to see the invoice online at the link provided.
Now they just see the invoice total and get the message:
"Looking for a way to pay? We can let XXXXX know you’re not sure how."
And below that is a nag button "Yes Let them know" or "No Thanks"
Whilst quietly over on the right is a tiny button linking to the actual invoice which contains myriad bank details and advice on how to pay.
I believe quickbooks is using Dark Patterns to get my customers to nag me to sign up to your card and direct debit services so that you can take a cut?
I'm shocked to see this getting in the way of customers paying and prompting confusion and un-necessary extra emails from customers when all the details are clearly set out on the invoice.
This is a strong reason to leave quickbooks immediately if you intend to stand between me and my customers.
Please restore the clarity in communication for the contents of my invoice and respect my choice to ask for a bank transfer.
Failure to do so will result in me writing to the UK Payment Systems Regulator, Financial Conduct Authority, and Advertising Standards Authority about this illicit practice of asking my customers to nag me about your services while obscuring my invoice and payment preferences.
Hello Visual, thanks for sharing your concerns with us here. It isn't our intention to promote other payment services with the updated e-invoice interface, and we apologise if this is how the change is being perceived. Please be assured your comments will be shared back to our team for review.
The screen grab I shared is of a supplier's invoice which prompted me to check if it was happening to my own.
In my case, an invoice for just short of £10,000 was not paid on time because your invoice link prompted the customer to ask me how to pay it, when the actual invoice clearly says. They therefore didn't included in their payment run before it was due.
My company's end of financial year is today, and because we have not received their payment I could not use the cash on pensions and other expenditures to reduce the profit, so Intuit's change to how customers see invoices has cost us £2500 in tax.
I have a standard invoice that shows all my bank account details including $ & € accounts, However I have one customer who accounts department only want to see the sterling account, They are a very needy blue chip client so i have to comply.
I have created a custom invoice for them only but I can not work out how i apply the custom invoice to there account ?
Hi Steve, thanks for posting on this thread.
It's not possible to designate invoices templates to specific customer accounts. Instead, you'd apply this at the point of creating the invoice by selecting Customise on the bottom toolbar > select the template from the list.
Just started, had the 'boarding session' they were supposed to send me links to the items discused, But they have not done so. Namely I receive a PO from the client via email attachment how do I upload that attachment from the PC into QB on-line presumably invoice?
Welcome aboard to the Community space. I can help you upload an attachment to an invoice in QuickBooks Online.
Sometimes, email providers route QuickBooks articles to the email's spam folder. I recommend checking this section to verify if the links are showing to that section. You can also share with us the items discussed so we can send some articles for you.
There's an option to include attachments when you create an invoice in the Online version. You can see it at the bottom part of the transaction. From there, you can upload the PO file from your PC.
Also, customizing the appearance and layout of sales forms is a simple yet effective way to enhance your business communications. I have a link here you can visit to learn more about creating sales form templates in QuickBooks: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Feel free to keep in touch if you need more guidance uploading attachments or managing invoices. We're always available to help you out. Take care always.
The onboarding session links email came through later that night (I had allready checked junk)
I recieve a PO as a pdf attachment via email, I dont realy want to have to save that attachment to the PC to then upload from file explorer. I can see how to upload purchase receipts rec'd via email, but not a PO to then convert that to an Invoice.
When I do a QB help/search with "PO" in the criteriait seems to suggest that I need to upgrade from Essentials?
I appreciate you for coming back to the thread and adding extra details about your concern, Palcouk. I'll be sharing details on how Purchase order work in QuickBooks Online. Let me also provide alternative way to achieve your goal.
Please know that the Purchased Order feature is only available in the Plus and Advanced versions of QuickBooks Online. That said, yes, you'll need to upgrade from the Essentials plan to the said version above if you need to use it to run your business with QBO.
On the other hand, converting a PO to an invoice is currently unavailable in QuickBooks. You can only add an accepted purchase order to expenses, bills, or checks. You can open this article to see extra details: Add purchase orders to expenses, bills, or cheques in QuickBooks Online.
For now, I recommend visiting the Apps menu within QBO or our QuickBooks Apps site for any recommendations we can integrate into the platform. This way, it'll help you turn a PO into an invoice transaction.
Lastly, I'm also adding this article and sharing it with your student if she needs further guidelines on how to effectively handle the business using QBO: Help guides for QuickBooks Online.
Stay in touch if you have any other QuickBooks Online-related concerns. I'll be right here to answer them for you, Palcouk. Enjoy the rest of the day!
I also notice when I create a new Supplier whos is a CIS subcontractor, the help/info states that in that client details there is the option to select Cis sub, but its not there?
We appreciate you for getting back to the thread, Palcouk! Thank you for sharing your concern about adding a CIS subcontractor to your QuickBooks Online (QBO). We'd be pleased to provide you with information about this matter.
Businesses using the CIS (The Construction Industry Scheme) need to deduct money from subcontractors' payments, which then go to HMRC as part of their tax and National Insurance obligations.
Before adding a subcontractor within the program, please ensure that you turn on the CIS feature to have the Is subcontractor checkbox in the Additional info section when creating your new supplier. Please follow the steps below:
Check out these articles containing information about the Construction Industry Scheme (CIS) and how to use the CIS feature in QuickBooks Online:
The Community is always here if you have further questions or need assistance with other QuickBooks challenges. Simply click the Reply button below or post in the Community again. We're rooting for your business endeavors, Palcouk!
I’m here to address your concern about the error message you encounter upon importing invoices in QuickBooks Online (QBO), sari.
The error message pertains to importing invoices that have hit a stock item and are dated before the item’s stock as of date.
For instance, let's say that on October 25th, you create a stock item and begin monitoring the amount on hand. QuickBooks won't allow you to save nor import an invoice dated October 24 if you try to use that item on it since that date falls before the day you start keeping track of the item's quantity on hand.
To rectify this, we can adjust your stock item as of date dated before your invoices are imported. Let me walk you through:
Once sorted out, start importing your invoices again to get them into your company file. Before that, note that, can import a maximum of 100 invoices at a time with a 1,000-row limit per spreadsheet.
I’ll be pleased to assist you again if you have more concerns about importing data. Stay safe!