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Rachael Mc
Level 1

Credit Notes from a supplier

Hi, i returned goods to a supplier. We do not have a credit account with this supplier, we pay for all goods upfront. My problem is, instead of the supplier directly refunding me they used it against another invoice. 

Now i have created a credit note, and i entered the expense in the full amount. In my bank feed i can see the reduced amount (1 minus the other). I was hoping that i could match the bank feed amount with the expense and then put the credit note against it to have everything correct. 

The problem i am having is that QB is telling me that i ''cannot add a credit note to a supplier with no bills''.


Please help

QuickBooks Team

Credit Notes from a supplier

Thank you for the detailed information, @Rachael Mc.


Instead of recording a credit note, you must have entered a supplier's credit and apply it to your future bills. To get started, you can delete the credit note, then start recording a supplier credit transaction. I'm here to guide you with the details.


To delete the credit note:


  1. Open the transaction.
  2. Select Delete from the More button.

To create a supplier credit:


  1. Go to the (+New icon, then choose Supplier credit under the Suppliers section.
  2. Fill in the necessary information including the item details and amount.
  3. Save the transaction.

Once completed, you're now ready to pay your bills with the credit recorded. To avoid getting the same error message, you can check out instructions provided under Scenario 2: Pay bills using supplier credits from this article.


When matching your banking transactions against your QuickBooks data, you may as well open these links as your guide: 


If you have any other QuickBooks questions, let me know by adding a comment below. I'm always here to help. Have a good day!

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