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userthomas-kay-bradl
Level 1

Customer cant view my invoice when opening up the email. The option to view invoice is greyed out

 
1 REPLY 1
MaryAnn_E
QuickBooks Team

Customer cant view my invoice when opening up the email. The option to view invoice is greyed out

Hello @userthomas-kay-bradl,

 

 

Currently, we have an ongoing investigation into this problem. Our engineers are now working to fix the issue as quickly as possible.

 

At this time, I encourage reaching out to our Support Team so you'll be added to the lists of affected users and automatically receive an email notification with the latest updates. Let me show you how.

 

 

Here's how:

  1. Click the Help icon on the top right. 
  2. Tap the Contact Us button at the bottom. 
  3. Enter a short description of your concern. 
  4. Tick Continue
  5. Choose to Message an agent or Get a callback to connect with our support. 

 

You may reach them at your most convenient available time. For more information, check out our support hours and types.  

 

Leave a comment below if you have any other questions. I'm more than happy to help. I'll be here to help. Keep safe always.

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