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Flyingfemme
Level 2

Customer credit for partial price returns an item to stock

I sold some items with an agreement to cover a portion of any repair costs, if there were any. Four of the items required a small amount of repair, so I issued a credit note for partial costs on those items and the customer paid the difference. But the credit returns these items into stock!. I cannot issue a credit with a zero quantity so how can I assign the amounts to these items to get the true picture? I can't change the original invoice because it was in a different VAT quarter. I could void the original invoice and reissue but that isn't how it happened and payments were made and assigned to the invoice before the repair amounts were known.

Solved
Best answer August 19, 2020

Accepted Solutions
Ashleigh1
QuickBooks Team

Customer credit for partial price returns an item to stock

Hello Flyingfemme, 

 

Welcome to the Community page, 

 

You could create a Service or Non-stock part for the repairs work so that the credit won't affect the initial stock part being sold on the invoice. 

 

You can then create a new item called Repairs and have it as a Service/Non-stock. 

 

The description could be used to describe the actual part itself that's being repaired. 

View solution in original post

2 REPLIES 2
Ashleigh1
QuickBooks Team

Customer credit for partial price returns an item to stock

Hello Flyingfemme, 

 

Welcome to the Community page, 

 

You could create a Service or Non-stock part for the repairs work so that the credit won't affect the initial stock part being sold on the invoice. 

 

You can then create a new item called Repairs and have it as a Service/Non-stock. 

 

The description could be used to describe the actual part itself that's being repaired. 

Flyingfemme
Level 2

Customer credit for partial price returns an item to stock

Thanks Ashleigh,

 

it would sort the totals but not give me any audit trail on the price I actually got for the item. The repairs were not paid for by me, so it was basically a discount to the price agreed. If we hadn't passed the VAT filing date I could have simply re-issued the invoice. These are large, expensive items and accounted for as individual items, by serial number, rather than all being the same item. Hopefully the situation will not come up again.

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